Assistant Front Office Manager

Job description

Key Responsibilities:

• Team Supervision: Manage and oversee the Reception Team, ensuring high standards of service and professionalism.
• Operational Support: Assist the Rooms Division Manager with daily operations and take charge in their absence.
• Guest Relations: Welcome and acknowledge all guests according to company standards, anticipating and addressing their needs.
• Issue Resolution: Handle guest issues with professionalism and confidence.
• Team Motivation: Inspire and motivate team members, fostering an open communication policy.
• Goal Setting: Set team goals, delegate tasks, and ensure deadlines are met.
• Performance Monitoring: Monitor team performance and report back to the Rooms Division Manager.
• Coaching and Training: Provide coaching and training to team members as needed.
• Conflict Resolution: Listen to team members’ ideas or concerns and handle any conflicts appropriately.
• High Performance Recognition: Recognize and encourage high performance, creativity, and passion within the team.

Requirements:

• Proven experience in a similar role within the hospitality industry.
• Excellent organizational and multitasking skills.
• Effective communication and interpersonal skills.
• Attention to detail and problem-solving abilities.
• Commitment to following company policies and maintaining professional appearances.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a luxurious and dynamic environment.
• Professional growth and development opportunities.
• Access to the hotel’s health and wellness facilities.

How to Apply:

If you’re passionate about delivering exceptional guest experiences and have the skills and experience we’re looking for, we would love to hear from you. Apply now to join our team and help make every guest’s stay unforgettable.