Hotel Duty Manager

Job description

Your Role:

• Operational Leadership: Ensure the efficient and effective running of hotel guest and operational areas while on shift.

• Customer Service Excellence: Maintain a strong presence and focus on exceptional customer service.

• Safety & Security: Protect the safety of guests, customers, staff, and property at all times.

• Shift Management: Oversee the hotel during early or late shifts, ensuring all departments are open for service.

• Support Across Departments: Assist F&B, Reception, and other areas during peak periods.

• Team Coordination: Liaise with other hotel departments to cover any ad hoc absences or rostering issues.

• Issue Resolution: Handle guest issues and complaints with confidence and politeness.

• Standards Compliance: Ensure all standards of dress and PPE are used where appropriate.

• Public Areas Management: Maintain the neat and tidy appearance of the hotel grounds and public areas.

• Financial Procedures: Follow daily cash handling and till routines.

• Event Support: Understand daily events and occupancy to support the Meeting Excellence department.

• Maintenance Liaison: Report and follow up on maintenance issues promptly.

What We’re Looking For:

• Experience: At least 18 months to 2 years in a Duty Manager role within a hotel.

• Front Office Skills: Experience with PMS systems, preferably Opera, for checking in and out.

• Communication & Organization: Strong communication and organizational skills.

• Pressure Handling: Ability to work well under pressure, demonstrating excellent people skills.

• Professional Appearance: Maintain a professional appearance and positive work attitude.

Benefits:

• Bike to Work Scheme

• Employee Assistance Program

• On-site Parking

• Competitive Salary from €34,000.00 per year

• Full-time, Contract, Permanent positions available

Schedule:

• Five over Seven days, including weekends.

Experience Requirements:

• PMS system (preferably Opera): 1 year (required)

• Duty Management within a 4 hotel: 2 years (required)*

• Food & Beverage: 3 years (required)

Why Join Us?

At Choice People, we value your dedication and expertise. We offer a supportive and dynamic work environment where you can thrive and grow. Join us and be part of a team that prides itself on delivering excellence in hospitality.

Ready to embark on the next exciting chapter of your career? Let’s talk! Apply now through Choice People and become a part of our prestigious team.