Rooms Division Manager

Job description

Key Responsibilities:

• Oversee daily operations of Front Office and Reservations departments.
• Develop strategies to optimise room revenue and occupancy rates, working closely with the Area Revenue Manager.
• Ensure accurate and efficient processing of reservations and data capture.
• Foster a culture of exceptional guest service by leading and training front-line staff.
• Collaborate with other departments for seamless operations.
• Monitor and analyse key performance indicators (KPIs) to ensure revenue growth.
• Lead recruitment, training, and performance evaluation for team members.
• Implement and maintain effective front desk operations procedures.
• Engage with guests to address concerns and exceed their expectations.
• Stay informed about industry trends and competitor activities.
• Prepare regular reports on departmental performance for senior management.

Ideal Candidate:

• Minimum 2 years of experience in hotel operations, focusing on Front Office and Reservations.
• Exceptional attention to detail and organisational skills.
• Strong leadership abilities to motivate and mentor a diverse team.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Proficiency in property management systems (PMS) and reservation software.
• Solid understanding of revenue management principles.
• Ability to thrive in a fast-paced, high-pressure environment.
• Flexible and a team player.

Perks of Joining Us:

• Awarded as one of the Best Places to Work in Hospitality 2024.
• Company culture that prioritises the team.
• Training and development opportunities.
• Being part of a progressive and growing company.
• Contributory pension scheme (after 12 months).
• Company Life Insurance Scheme.
• Free parking.
• Staff meals.
• Employee Assistance Programme.
• Friends and Family Rates on accommodation.
• Bike to Work scheme.
• Christmas Savings Scheme.

Application Requirements:

• 3 years’ experience in reservations and/or front office in a 4* hotel.
• Experience managing a team.
• Comprehensive knowledge of using a Property Management System.
• Legal entitlement to work in Ireland.
• Advanced level of English, both written and verbal.
• Living within a commutable distance from the hotel.
• Availability to work variable shifts, including evenings and weekends.

Ready to take the next step in your career? Apply now and join our award-winning team!