Senior Receptionist- Hotel

Job description

Senior Receptionist – 4 Star Hotel

Join Our Team Choice People, on behalf of our client, is thrilled to present an outstanding opportunity for a Senior Front Desk Receptionist. This role is at an elegant and renowned four-star hotel situated in the heart of, County Offaly. Located within Ireland’s Ancient East, this exceptional property combines contemporary luxury with timeless charm.

What You’ll Do As a Senior Front Desk Receptionist, you’ll be pivotal in ensuring guests feel welcome and cared for from their arrival to departure. Your key responsibilities include:

• Delivering an outstanding and seamless reception experience, from check-in to check-out.
• Handling guest queries efficiently and ensuring positive resolutions.
• Maintaining open communication with the Front Office Manager and Reception Supervisors.
• Demonstrating a comprehensive understanding of the hotel’s facilities, services, promotions, and packages, while using upselling techniques to enhance guest experiences.
• Assisting with restaurant bookings via online systems.
• Collaborating with the Front Office team to complete daily tasks and ensure smooth operations.
• Supporting team training and development efforts as an integral member of both Day and Night Teams.

Who You Are You’re a hospitality professional who thrives in guest-focused environments. To excel in this role, you’ll need:

• Excellent customer service skills that reflect your passion for hospitality.
• Previous reception experience, ideally in a similar role.
• Strong IT and organizational abilities.
• Keen attention to detail and a polished presentation.
• Outstanding communication and interpersonal skills with a proactive, team-oriented approach.

Why Join Us? Choice People, on behalf of our client, offers a workplace culture that values and rewards its team members. Benefits include:

• Complimentary on-site gym access or fitness discounts.
• Flexible scheduling to promote work-life balance.
• Opportunities for professional development and growth.
• Employee Assistance Programme (EAP) for personal well-being.
• Staff discounts on hotel services.
• A fantastic, central location at the heart of Ireland.
• Wellness initiatives and employee recognition programs.
• Free on-site parking.
• Access to a group healthcare scheme.

Apply Today Step into a role where your skills, enthusiasm, and passion for exceptional service will shine. Become an integral part of an established hotel team that values your contributions and offers endless opportunities for personal and professional growth.