Deputy General Manager

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Job description

Choice People are recruiting for an experienced Deputy General Manager for their client in Galway. If you are enthusiastic, ambitious and aspire to be a General Manager in the future, this role may be for you. The successful candidate will report to the General Manager and will be responsible for overseeing and ensuring the efficient running of all departments of the hotel in conjunction with the HOD team. The successful candidate will have extensive food, beverage and banqueting experience, however, must also have had previous exposure to overall operations. The Deputy General Manager will be responsible for managing the hotel in the General Managers absence.

Main Duties:

  • To deputise for the General Manager in their absence;
  • To ensure that our guests receive ‘excellent friendly service’ by all our team members, every time.
  • To manage all guest queries and complaints professionally and competently, exceeding guest expectations, where possible;
  • Work closely with all Heads of Department to establish and implement standards and procedures within all departments, ensuring that we deliver consistent and quality standards in all we do:
  • To ensure that the team are appropriately trained to carry out their duties effectively and to company standards;
  • To develop a positive and professional working relationship with the GM, HOD and all team members alike;
  • To work with the Head Chef in reviewing menus and standards for all food service outlets on an ongoing basis, ensuring that the quality of food delivered meets customer expectations, every time;
  • To work closely with the GM in achieving budget each year with particular attention to revenue generation and cost management in terms of wage costs, energy consumption, food margins and drink margins;
  • To encourage and foster a team culture of positivity, respect, quality, progression and excellence, in conjunction with the GM, HR Manager and the broader HOD team, thus maximising job satisfaction and productivity;
  • To ensure that we are adequately resourced at all times, and that the team are competently trained.

The successful candidate must:

  • Have 3 yearsexperience as a Deputy Manager in a 4* hotel;
  • Have good financial acumen and 3 yearsexperience managing rosters, wages, stock and margins;
  • Must have extensive food, beverage and banqueting experience;
  • Be passionate and motivated by guest satisfaction and the achievement of results;
  • Be organised and have excellent attention to detail;
  • Be a team player and have exceptional communication and interpersonal skills;

Benefit:

  • Training and future career prospects
  • Competitive Salary
  • EAP and wellness incentives
  • Group discounts

Consultant

Valerie O'Connell

Valerie O'Connell

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