Duty Manager 4*Hotel

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Job description

The Duty Manager position requires a person who is passionate about excellent customer service, wants to be part of a winning team, strives for perfection, is passionate about the internal and external aspects of the business, and is a hands-on Manager. A proven track record in the industry across food and beverage, banqueting and from office is essential for this role in a high-end environment.

Duties include:

  • To monitor and ensure the smooth running of all F&B Departments – Restaurant, Bars, Functions.
  • To manage guest complaints and remedy if possible.
  • Liaise with the Executive Chef ensuring smooth service between the kitchen and C&B/F&B Outlets.
  • Developing standard procedures for the operation and see that they are successfully implemented.
  • To assist and oversee any operation in the hotel that may require assistance.
  • Ensuring that all costs are controlled in line with targets including purchases, stocks, payroll margins.
  • Responsible for the general care and maintenance of all C&B/F&B areas and co-ordinate with the relevant managers to ensure those appropriate standards are maintained.
  • To ensure cash handling procedures are adhered to by all staff and supervisors and advise of any anomalies.
  • To highlight and reduce where appropriate any unnecessary or wasteful expenditure within C&B/F&B and the hotel overall.
  • To be proactive in highlighting/actioning revenue generating ideas and initiatives, which help to deliver, increase revenue.
  • Work in accordance with standard procedures within each department.
  • To keep staff/work areas tidy, safe and report any hazard, accident, loss, or damage to management and observe all requirements under Health & Safety at Work Act.

The successful candidate:

  • Must have a strong food & beverage background with emphasis on service and training.
  • Excellent leadership and delegation skills, ability to make tough decisions.
  • Must have effective communication skills.
  • Ability to improve customer service and satisfaction.
  • Able to represent the company in a professional and competent manner.
  • Ability to assume further responsibilities.
  • Strong organisational skills.
  • Ability to work under pressure and in a busy environment.
  • Strong problem-solving skills.

If you are a career driven hospitality professional who enjoys working in hands on role then we have the role for you. Please send your updated CV in confidence Today!

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