Duty Manager

Choice People on behalf of Our Client are currently recruiting for a Duty Manager to join this fast paced City Centre property.

Key Responsibilities:

• Promote a helpful and professional image to the guests
• Actively work with and assist with the management of the hotel’s daily operations, ensuring delivery of exceptional guest service from each department
• Assist with all Hotel departments when they are busy
• Ensure prompt resolution of escalated customer complaints
• Handle various tasks at one time while maintaining professionalism and a calm approach
• Make sound decisions in a fast-paced and busy environment
• Have full knowledge of the hotel and all departments within and what they consist of
• Cover Reception and food & beverage departments where needed
• Overseeing and ensuring that OH&S and HACCP standards are maintained and adhered to

The ideal candidate will have:

• At least 2 years’ experience in the hospitality industry in a similar role
• Exceptional customer care and problem resolution skills
• Proven experience of organising and managing a team and delegating tasks effectively
• Enthusiasm and commitment with a strong commitment to quality, high standards, service and customer care
• A focus on quality and continuous improvement and the ability to implement change
• Excellent people skills
• Flexibility

If you are Senior Supervisor/Junior Duty Manager who is ready to take the next step in their career then we would like to hear from you.