Event Manager- Hotel Experience Essential

Job description

Main Duties:

• Provide timely and accurate information, quotations, proposals, and contracts to customers.
• Exceed customer expectations both over the phone and in person.
• Respond to all sales inquiries promptly (email, phone, walk-in).
• Negotiate packages and confirm meeting room sales.
• Manage client expectations and strive to exceed them.
• Handle customer inquiries and complaints, ensuring guest satisfaction.
• Actively promote events and weddings to maximise sales opportunities.
• Monitor competitors, packages, products, and marketing strategies.
• Perform daily office administration duties.
• Conduct sales activities, including hotel tours, upselling, cold calling, and mail shots.
• Lead and motivate a team of three events executives, providing training and feedback.

Key Requirements:

• Minimum 2 years of experience in a similar role.
• Excellent communication and presentation skills.
• Self-motivated with a positive attitude.
• Passionate about hospitality and providing excellent service.
• Effective sales skills to up-sell products and services.
• Strong interpersonal, leadership, time management, and organisational skills.

Why Work With Us:

• Excellent learning and development opportunities.
• Free leisure centre membership for all team members.
• Discounted rates for hotels.
• Employee Assistance Programme and wellness initiatives.
• Free on-site parking.
• Meals provided on duty.
• Employee referral incentive scheme.
• Social team events.
• Flexible working hours.
• Excellent working environment focused on team appreciation.
• Team recognition programme.

If you are ready to join a forward-thinking and ambitious team, apply now and become a part of our success story!