Front Office Manager

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Job description

Choice People on behalf of Our Client are searching for a Front Office Manager to join the team of this busy property in Cork.

The Front Office Manager is responsible for overseeing all aspects of the Front Office and Reservation Department’s operational function and making a contribution to the profitability of the Hotel by ensuring effective cost controls within the Front Office operation and by promoting Hotel services to guests. If you are a hospitality professional who is passionate, positive and energetic and has previously held a similar role managing a busy and fast paced front desk then we would like to hear from you.

Key Responsibilities:

  • Management of all reception and reservation staff ensuring that they are complying with all company standards.
  • Ensure that the Hotel is promoted at all times and to implement upselling procedures both on the reception desk and in reservations.
  • Ensure the forward booking of events/accommodation is maximised.
  • Ensure the correct handling and charging of all daily business accounts and to ensure that all reception staff are aware of correct procedures.
  • Ensure a high standard of customer service at all times.
  • Ensure floats are correct and all cash/credit card handling is carried out correctly.
  • Responsible for monthly dry cleaning and taxi accounts.
  • Responsible for equipment i.e., Bleeps, vingcards, credit card terminals etc. To ensure they are functional, and repairs/upgrades are carried out when necessary.
  • Oversee daily cash lodgements and revenue figures.
  • Responsible for the safe keeping of accident report books and signing in/out books.
  • Liaise with housekeeping with reference to the allocation of rooms.
  • Roster staff accurately and effectively according to business requirements and to monitor these business levels daily.
  • Ensure you reach your budgeted GP’s in your department and improve where possible.
  • Control and monitor all staff on duty ensuring all duties are being fully carried out in accordance with Company Procedures.
  • Attend weekly HOD meetings.
  • Maximise staff productivity and encourage staff motivation by helping to create a positive working environment.

The successful candidate must have:

  • 2 years’ experience in a similar position within a 4* hotel
  • Have the ability to work on own initiative and lead a team in a busy environment
  • Have strong organisational, communication and motivational skills
  • Have a professional appearance & a positive work attitude .Must be courteous and focused on providing a consistently high standard of customer service.
  • Must be standards driven and detail-orientated with the ability to organise and plan ahead.
  • Must have the ability to lead, multi-task, and make sound decisions in fast-paced environment.
  • Must have previous experience with Fidelio/Opera.

Consultant

Valerie O'Connell

Valerie O'Connell

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