General Manager

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Job description

Choice Peolpe are recruiting for a General Manager for one of the leading 4 star properties in a busy midlands town. Our client is looking for candidate to take full responsibility for leading the business and ensuring it growth and establish operational efficiencies. The ideally role owner will lead the team by having a clear vision, inspire change and promote direction to ensure the hotel is the best it can be in terms of customer experience and business performance. Has high standards, introduces operational excellence, model accountability, integrity, and ethical behaviour.

Key Responsibilities:

  • Responsible for the day-to-day operation of the hotel as a profitable business across every department whilst maintaining a high standard for our guests and ensuring the hotel delivers a good quality four-star product & service standard.
  • Represents the hotel in a professional fashion and is the face of the hotel
  • Lead the management team to ensure hotel service levels are maintained, improved and exceeded at every given opportunity
  • Implement ideas and knowledge to all aspects of the hotel operations, including rooms & revenue, leisure, corporate, conference & weddings as well as a strong food & beverage background
  • Works with all department HOD”s to constantly raise the standards of the hotel
  • To be financial savvy in implementing business plans, budgets and other forecasts in conjunction with the finance, sales & operation team
  • Refining and developing a conference & event market for the hotel.
  • Meeting clients and representing the hotel at business events as required.
  • Ensuring all head of department follow the payroll labour costs budget.
  • Able to review departmental efficiency and that expenses are kept in line with budget.
  • Implementing and monitoring capital investments and keep them within the budget.
  • Set achievable results for stocktakes in all areas and ensure that the teams understand the importance of those
  • Implementing a sales strategy that allows further growth internal and external
  • Overseeing procurement & ensuring supplier pricing is constantly reviewed
  • Working with the Executive Head Chef and Department Managers to make sure that KPIs, cost and wage percentage are being achieved
  • Work with the EHO to develop a positive relationship, that reflect positively on the hotel
  • Ensuring the hotel is in compliance with employment laws, licensing laws, health and safety and other statutory regulations
  • Ability to create and maintain a workable and achievable standards of operations within all departments in the hotel
  • Follow up with the kitchen and other departments to be compliant with all HACCP regulations.
  • Work with the HR Manager on developing heads of department and supervisors through training. Identify training needs and skill gaps and plan training as appropriate.
  • Coach and counsels the HODs to a state of professionalism and accountability, whilst encouraging staff development to management through positive practices, ongoing feedback and a culture of respect and positivity
  • Ensuring effective communication between management and employees.
  • Be a positive leader who keeps the team motivated, get the best out of people and deliver an excellent service to our guests.

  • The Ideal candidate will have:
  • 8 years+ experience at General Manager Level within the hospitality industry.
  • 3rd Level Qualification in Hospitality Management desirable.
  • Effective Communication skills are paramount.
  • Must have strong leadership, be a creative problem solver with excellent communication skills with the internal and external stakeholders.
  • Proven experience in management of P & L responsibilities. Readily uses financial data to determine trends and leverage resources to drive financial results
  • Previous experience in managing costs and a good understanding of pricing, margins & stock control
  • Strong commercial awareness
  • Enjoys new challenges and thinks outside the box
  • Good networking ablity
  • Have the ability to build and sustain a shared vision of success for the Hotel and communicate the same to our team and clients
  • Experienced working with a local workforce, build strong and positive relationship with all associates
  • A full clean driving license with access to their own transport as travel will be required on occasion


Valerie O'Connell

Valerie O'Connell

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