Rooms Division Manager

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Job description

Choice People are currently recruiting for Rooms Division Manager to join a leading 4* Hotel in County Cork. This post will oversee and manage the daily operations of the Front Office and Reservations departments, ensuring smooth and efficient functioning with high standards of customer service at the fore. As part of a group, this role can offer growth and development and wonderful future prospects.

Responsibilities:

  • Develop and implement strategies to optimize room revenue and occupancy rates through effective pricing and inventory management techniques.
  • Foster a culture of exceptional guest service by providing leadership, guidance, and training to front-line staff, ensuring adherence to established standards and procedures.
  • Collaborate with other department heads to ensure seamless coordination and communication, particularly with Housekeeping, Maintenance, and Food & Beverage departments.
  • Monitor and analyse key performance indicators (KPIs), including but not limited to, occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), and guest satisfaction scores, taking proactive measures to address any areas of concern.
  • Lead recruitment, training, and performance evaluation efforts for Front Office and Reservations team members, fostering a positive and cohesive work environment.
  • Implement and maintain effective systems and procedures for front desk operations, including check-in/check-out processes, guest registration, room assignments, and billing procedures.
  • Oversee the reservation process, ensuring accuracy, efficiency, and compliance with company policies and industry standards.
  • Actively engage with guests to address any concerns or special requests, striving to exceed their expectations and cultivate loyalty.
  • Stay informed about industry trends, market conditions, and competitor activities, making recommendations for adjustments to strategies and tactics as needed.
  • Prepare and present regular reports to senior management, providing insights into departmental performance, challenges, and opportunities for improvement.

Qualifications:

  • Minimum of 2 years of progressive experience in hotel operations, with a focus on Front Office and Reservations management.
  • Strong leadership skills with a proven ability to motivate, inspire, and mentor a diverse team.
  • Exceptional communication and interpersonal abilities, with a customer-centric mindset.
  • Proficiency in property management systems (PMS), reservation software, and other relevant technology platforms.
  • Solid understanding of revenue management principles and practices, with a track record of driving revenue growth and profitability.
  • Detail-oriented with excellent organizational and problem-solving skills.
  • Ability to thrive in a fast-paced, high-pressure environment, remaining calm and composed under challenging circumstances.

The successful candidate must be legally entitled to work variable shifts on a full-time basis in Ireland.

Consultant

Valerie O'Connell

Valerie O'Connell

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