Revenue and Reservations Manager

Job description

As Revenue and Reservations Manager you will be responsible for managing the day-to-day operations of the reservations department working closely with the Front Office team. Par of your role will involve analysing the business levels daily ensuring that the revenue and occupancy targets are being achieved. You will work closely with the Sales Manager to compile the budget etc.

Responsibilities:

• To manage the day-to-day operation of the reservations office for the property with overall responsibility for accommodation rooms & restaurant reservations and supporting other departments as needed.
• Responsible for the achievement of accommodation revenue targets and the hotel’s total revenue targets.
• To manage the enquiry handling system for the group, from initial enquiry, to contracting and handover to operations prior to arrival.
• Responsible for assessing new enquiries, preparing quotes and formal proposals and/or for agreeing rates to be quoted by individuals within the department.
• Responsible for the tracking, the chase system and for the conversion of the quotes issued by the department.
• Responsible for ensuring that all enquiries are responded professionally, using the departmental standards and within the departmental time standard so that sales are maximised.
• To ensure that voice enquiries are efficiently handled to ensure maximum conversion via the voice channel.
• To manage the team to ensure that all up-selling opportunities are exploited and that dining/spa bookings are chased & confirmed for accommodation guests.
• To liaise with sales department regarding potential new business leads and to ensure that negotiated client agreements are delivered.
• To produce the monthly departmental rota with sufficient staffing in line with business levels.
• To agree departmental holidays for reservation staff in conjunction with reception & sales department managers to ensure there is sufficient cover for business levels.
• To plan and arrange departmental training.
• To maintain & develop management information systems.
• Attend hotel training when required.
• To ensure that all tasks on the reservations daily check list are completed by team members prior to the reservations department closing each day.
• To take on projects as directed by the Sales Director.

Skills & Attributes Required

• Proactive and driven with a desire to meet and exceed targets
• 3-5 Years previous reservations and/or yield management experience in the hotel sector in Ireland.
• Outgoing personality with the ability to build strong relationships with direct reports/HODs/clients
• Excellent communication skills, both verbal and written
• Excellent time management and organisation skills
• High standard of customer care with good problems solving ability
• Self-motivated with a desire to succeed in a challenging environment
• Ability to work as part of a team and independently
• Fluency in English is essential
• Required to work flexible hours.
• Must have full working rights to work in Ireland.

If you are a strong Assistant Revenue and Reservations Manager looking to advance your career further in this area, then we would like to hear from you.

Please send your updated CV in confidence Today!