Reception Manager

Job description

Why This Role? Step into a leadership position where your skills will shine. You will guide a dedicated team, ensure seamless operations, and create unforgettable experiences for our guests.

What You will Do:

• Lead with Passion: Provide direction and leadership to the reception team, ensuring high-quality service and effective communication across all hotel departments.
• Ensure Guest Delight: Oversee guest welcome, check-in/check-out processes, and swiftly address any suggestions or complaints to ensure a pleasant stay.
• Operational Excellence: Manage reservations during after-hours and weekends, ensure the switchboard is professionally managed, and allocate rooms efficiently.
• Develop Your Team: Recruit, train, and nurture team members, conducting regular performance reviews and skills training sessions.
• Uphold Standards: Ensure compliance with all relevant legislation, company policies, and SOPs, maintaining exceptional standards of service, hygiene, and safety.
• Financial Savvy: Control budgets, manage stock levels, and ensure accurate and prompt payroll documentation.
• Foster Teamwork: Develop excellent relationships with all relevant departments to ensure smooth operations.
• Monitor and Improve: Regularly review guest feedback, update processes and procedures, and implement strategies to enhance service and efficiency.

What We are Looking For:

• Experienced Leader: Minimum 2-3 years of experience as a Reception Manager in a busy 4-star hotel in Ireland.
• Tech-Savvy: Previous experience with Guestline PMS is advantageous.
• Customer-Centric: A genuine passion for delivering outstanding customer service.
• Professional Demeanour: Friendly, approachable, and committed to maintaining high standards.
• Strong Communicator: Excellent communication skills and the ability to foster effective teamwork.
• Organized and Efficient: Ability to manage multiple tasks and ensure smooth operations.

Why Join Us? Be part of a prestigious team where your leadership and skills will be valued, and your career will flourish. Enjoy the dynamic environment of a top-tier hotel and the opportunity to make a lasting impact on guest experiences.

Apply Now! If you are a standards-driven Reception Manager with a passion for customer service, we want to hear from you. Send your updated CV in confidence to Choice People today and take the next step in your exciting hospitality career!