Conference Manager

Job description

Objective of the Role

As the Conference Manager, you will report to the Operations Manager and oversee the smooth running of all conferences in the hotel. You will ensure our guests experience the highest quality service at meetings and events, primarily from Monday to Friday, overseeing a large conferencing department.

Main Duties:

• Ensure our customers receive excellent service during conferences and meetings.
• Manage accurate rostering within the department.
• Engage with guests, act upon their feedback, and actively encourage customer reviews.
• Keep Standard Operating Procedures (SOPs) updated and ensure all team members are fully trained.
• Provide team training on our standards and customer service.
• Support the Operations Manager in all departmental projects and initiatives.
• Motivate and create an engaging work environment for all team members.
• Have excellent product knowledge and enjoy sharing it with guests and team members.
• Guide and mentor team members to ensure continuous learning and development.

Key Requirements:

• 2 years of previous experience in a similar role
• Excellent communication skills
• Self-motivated with a positive attitude
• Passionate about hospitality and delivering excellent service
• Flexible with hours and own transport
• Strong interpersonal, leadership, time management, and organizational skills

Why Work with Us:

• Excellent learning and development opportunities
• Complimentary leisure centre membership for all team members
• Discounted rates for company hotels
• Employee Assistance Program and Wellness initiatives
• Free on-site parking
• Meals provided while on duty
• Employee referral incentive scheme
• Social team events
• Flexible working hours
• An exceptional working environment focused on team appreciation
• Team Recognition Program

Join us and be part of a dynamic team that takes pride in delivering outstanding guest experiences.

Apply now and take the next step in your hospitality career with Choice People!