Food and Beverage Operations Manager

Job description

Role Responsibilities:

General Responsibilities:

• Ensure all departments are fully staffed and operating seamlessly.
• Conduct regular walk-through’s to maintain the highest standards of operations.
• Oversee cash-handling procedures and ensure strict adherence to protocols.
• Develop and foster professional relationships with internal teams and clients.
• Liaise with the reception and sales teams to coordinate seamless function organisation.
• Maintain and improve standard operating procedures and update them as needed.
• Uphold employee conduct, uniform, and hygiene standards.
• Create effective rotas, ensuring staffing levels are efficient and appropriate.
• Actively promote the hotel and its facilities to maximise sales and revenue.
• Enforce Licensing Laws, in-house security policies, and Rules of Management.
• Resolve problems proactively and seize opportunities to improve processes.
• Ensure compliance with health and safety regulations, cleanliness, and safety standards.
• Foster clear communication between departments and suggest service improvements.
• Execute any other reasonable duties as required by management.

Food & Beverage Management:

• Oversee all food service operations, including restaurants, bars, room service, banquets, and catering.
• Monitor inventory, quality standards, and food and beverage costs to optimise profitability.
• Collaborate with the Executive Chef to create innovative menus and food concepts.

Team Management and Development:

• Recruit, train, and motivate food service professionals, including waitstaff and bartenders.
• Provide continuous coaching, performance evaluations, and skills development opportunities.
• Implement training programs to raise service standards and enhance product knowledge.

Guest Experience Enhancement:

• Ensure every guest receives warm, friendly, and personalised service.
• Address guest inquiries, complaints, and special requests promptly and professionally.
• Regularly gather guest feedback to identify opportunities for improvement.
• Stay ahead of industry trends and competitor activities to introduce fresh concepts.

Financial Management:

• Prepare and manage the annual budget for food and beverage operations.
• Analyse sales data and implement cost-control strategies to meet financial goals.
• Work with the management team to develop pricing strategies and promotional initiatives.

Candidate Profile:

We are seeking a candidate who embodies:

• Proven leadership experience in a senior management role within a 4-star hotel.
• High energy, motivation, and a proactive attitude.
• In-depth knowledge of food and beverage operations, from restaurant service to banqueting and catering.
• Flexibility to work evenings, weekends, and holidays as required.
• A guest-oriented mindset, with exceptional customer service and problem-solving skills.
• Strong financial acumen, including budgeting, cost control, and revenue management expertise.

If this aligns with your expertise and passion for excellence, we invite you to apply today! Send your updated CV in confidence to Choice People and take the next big step in your career as an exceptional F&B Operations Manager.