Hotel Duty Manager

Job description

In this role, you’ll have the opportunity to showcase your exceptional leadership and problem-solving skills, ensuring the smooth and efficient operation of the hotel while delivering top-notch customer service. If you’re looking for a challenging and rewarding career with excellent benefits, this is the perfect opportunity for you!

Qualifications

• Management
• Front desk
• Communication skills
• Hotel experience
• Office experience

Duty Manager – Job Description

Purpose of the role:

Taking responsibility for the efficient and effective running of the hotel guest and operational areas whilst on shift. Ensuring a strong presence and focus on customer service. Protecting the safety of the guests, customers, staff, and property at all times.

What do I do?

• Responsible for the hotel for early or late shifts, making sure all departments are open for service according to their advertised opening hours.
• Supporting the F&B, Reception, and all other areas of the hotel during peak periods of the day.
• Liaising with other hotel departments to cover any ad hoc absences or rostering issues.
• Completing the daily Fire Walk and reporting any issues, including daily completion of any reports and Passover.
• Dealing with any guest issues and complaints in a polite and confident manner.
• Ensuring all standards of dress and PPE are used where appropriate.
• Taking responsibility for the neat and tidy external areas of the hotel grounds including smooth guest experience when using the Car Park.
• Following daily cash handling and till opening and closing routines.
• Understanding the daily events and occupancy for the hotel supporting the Meeting Excellence department.
• Ensuring the look and feel of the hotel is welcoming and comfortable, including the lighting, music, heating, and cleanliness of the public areas.
• Liaising with the maintenance department to ensure all issues are reported and fixed as promptly as possible.
• Any other reasonable duties as required by the business needs or at the request of senior managers.

How do I do it? Identifying and resolving issues and solving problems through decisive decision-making and effective communication and collaboration skills. Prioritising the needs of the day and following up to ensure completion to a high standard. Thorough communication and escalation for any important issues or information needed by other managers and departments.

Essential Skills

• Strong communication and organisation skills.
• At least 18 months to 2 years in a Duty Manager role within a hotel.
• Front office experience including use of a PMS system for checking in and out.
• Ability to work well under pressure, demonstrating excellent people skills.

Job Types: Full-time, Contract, Permanent Pay: From €34,000.00 per year

Benefits:

• Bike to work scheme
• Employee assistance program
• On-site parking

Schedule:

• Five over Seven days.

Experience:

• PMS system preferably Opera: 1 year (required)
• Duty Management within a 4* hotel: 2 years (required)
• Food & Beverage: 3 years (required)

Work Location: In person