Morning Duty Manager

Objective of the Role

Reporting to the Operations Manager, the morning Duty Manager will provide a friendly and efficient service to the guests, ensuring their satisfaction with the food & beverage service at all times, as well as seeing to the reception and administrative duties throughout the day.

Key Duties and Responsibilities

• Excellent communication skills with guests, in person, online or over the telephone
• Update bookings and reservations on a daily basis to communicate to the teams
• Regular guests are known and greeted accordingly using their name.
• Ensure a good working knowledge of the food & beverage dept. Be able to make recommendations.
• Be friendly, courteous and professional at all times.
• Up-sell and maximise sales revenue whenever and wherever possible.
• working with the Operations Manager, update the property’s social media campaigns

Requirements:

• Previous hotel experience in a 3/4 star hotel property is desired
• Experience in both Front of House and Food service would be an advantage
• Fluent English and excellent communication skills.
• Great conversational skills and teamwork-oriented
• Positive outlook and outgoing personality

This role is 4 days a week, 7am to 4pm and will rotate to work every 2nd weekend , this may vary to meet the demands of the business.