Senior Duty Manager

Job description

As Duty Manager you will be responsible for ensuring and delivering the effective and efficient operational management of the Bar, Restaurant, Conference Rooms, housekeeping, and Reception, ensuring optimal guest and customer satisfaction. Part of the responsibilities of this role are improving policies, procedures, and standards. You will provide leadership and direction to the team and operational support to departments according to demand. The DM should stand in for operational HODs and Operations Manager in their absence ensuring all departments preform efficiently.

Main Duties:

• Close collaboration with the hotel’s management team on day-to-day operations, with a focus on food and beverage
• Managing every part of the hotel while on duty, daily walk arounds to address any problems that may arise and making sure the facilities are kept in good condition.
• A hands-on approach while on duty in areas where support is required.
• Close collaboration with managers and HR to conduct employee training and development.
• Identifying revenue/upselling opportunities.
• Putting in place goals and incentive plans for the Food & Beverage Team in accordance with the Operations Management.
• Providing the team with effective guidance to ensure targets are fulfilled.
• Assisting with the smooth operations of conferences, banqueting events, housekeeping and food and beverage outlets
• Ensure all customers receive first-rate service, and strong leadership and a can-do attitude must always be demonstrated.
• Ensuring that business on the books is reviewed for the month ahead and continuously on a day-to-day basis.
• Ensuring that there is a clear line of communication throughout the departments and the teams are aware of the daily operations.
• Attend department meetings.
• Provide assistance at reception where required.
• Regularly review trip advisor comments and guest comment cards communicating areas of concern/improvement to the senior management team.
• Ensuring all audits, fire walks, security check documentation are completed to a high standard, available for inspection and any issues documented on the system for review by the relevant personnel.

Knowledge and abilities

• Prior Duty Management, F&B, event management and reception experience in 4* hotels in Ireland required. Minimum of 2 years.

• HACCP certifications are a plus.
• Must be able to multitask and be available to assist as needed in all hotel departments.
• Work experience in the F&B and events sectors.
• Strong interpersonal and communication abilities.
• Possess the ability to act alone as well as part of a team.
• Must have excellent presentation skills and be detail oriented.

Candidates must have legal status to live and work in Ireland.

If you are a person who is customer-focused, has a good eye for detail, and is able to lead and support a team then this is the role for you. Please send your updated CV in confidence Today!